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Netspace Enhance Network – Call Forward

The Call Forward feature on your phone has a number of different functions that will allow you to forward calls to another number if your phone is busy, if the incoming call is unanswered or if you simply wish to receive calls to your phone at another number or destination.

Please see below for detailed instructions on how to activate and manage each function.

Call Forward Immediate

You can forward all incoming calls immediately to most numbers in Australia (e.g. when you go out, you may want to forward your home or office number to your mobile phone).

To forward all incoming calls immediately

Pick up handsetPress StarPress 2Press 1Enter Phone NumberPress HashPut handset down

To turn Call Forward Immediate off for all incoming calls

Pick up handsetPress HashPress 2Press 1Press HashPut handset down

To check if Call Forward Immediate is on or off

Pick up handsetPress StarPress HashPress 2Press 1Press HashListen to announcementPut handset down

Touchfone 400

If you have a Telstra Touchfone 400 phone with feature buttons:

To forward all incoming calls immediately

Call ForwardEnter Phone NumberCall Forward

To turn Call Forward Immediate off for all incoming calls

Call ForwardCancel

Call Forward No Answer

When your phone is not answered, calls can be forwarded to most numbers in Australia.

To forward all incoming calls when there is no answer

Pick up handsetPress StarPress 6Press 1Enter Phone NumberPress HashPut handset down

To set the destination and ‘time in seconds' before the call is forwarded

Pick up handsetPress StarPress 6Press 1Enter Phone NumberPress StarTime in SecondsPress HashPut handset down

To turn Call Forward No Answer off

Pick up handsetPress HashPress 6Press 1Press HashPut handset down

To check if Call Forward No Answer is on or off

Pick up handsetPress StarPress HashPress 6Press 1Press HashListen to announcementPut handset down

Default is 20 seconds (approximately seven rings). Can be set from 5 to 60 seconds. Calls may not be forwarded to some numbers (e.g.international numbers and 000).

Call Forward Busy

When your phone is ‘busy', calls can be forwarded to most numbers in Australia.

To forward all incoming calls on busy

Pick up handsetPress StarPress 2Press 4Enter Phone NumberPress HashPut handset down

To turn Call Forward Busy Off

Pick up handsetPress HashPress 2Press 4Press HashPut handset down

To check if Call Forward Busy is on or off

Pick up handsetPress StarPress HashPress 2Press 4Press HashListen to announcementPut handset down

Call Forward Selected Callers

If you only want selected callers (e.g.family,friends or customers) to be forwarded to another number, Call Forward Selected Callers allows you to set-up a ‘selected caller list' containing up to 15 numbers.

To turn Call Forward Selected Callers on

Pick up handsetPress StarPress 9Press 2Press HashPut handset down

To turn Call Forward Selected Callers off

Pick up handsetPress HashPress 9Press 2Press HashPut handset down

To check if Call Forward Selected Callers is on or off

Pick up handsetPress StarPress HashPress 9Press 2Press HashListen to announcementPut handset down

To set-up an entry in your 'Selected Callers List'

Pick up handsetPress StarPress 8Press 7PINPress StarListen to announcementPress 4Press Star
Listen to announcementList PositionPress StarListen to announcementCallers Phone NumberPress StarListen to announcement
Forwarding Destination Phone NumberPress HashListen to announcementPut handset down

To check what number is in a particular position in your 'Selected Callers List'

Pick up handsetPress StarPress HashPress 8Press 7PINPress StarListen to announcementPress 4Press StarListen to announcement
List PositionPress HashListen to announcementPut handset down

To remove a number from your 'Selected Callers List'

Pick up handsetPress HashPress 8Press 7PINPress StarListen to announcementPress 4Press StarListen to announcementPress 1
Listen to announcementList PositionPress HashListen to announcementPut handset down

To remove all numbers from your 'Selected Callers List'

Pick up handsetPress HashPress 8Press 7PINPress StarListen to announcementPress 4Press StarListen to announcement
Press 2Listen to announcementPress 1Press HashListen to announcementPut handset down

Anything else I need to know?

Calls may not be forwarded to certain numbers (e.g. international numbers and 000).

Call Forward Immediate overrides all other homeline features except call forward selected callers

*Applicable call costs apply for forwarded calls